With a focus on thoughtful planning and strong foundations, a leading financial services firm worked with Concord to implement Adobe CJA and empower business users.
A two-phase migration and enablement approach helped a premier retailer seamlessly shift from Adobe Analytics to CJA and train 150+ users for success.
Concord simplified data complexity and delivered actionable insights through a unified KPI dashboard.
Transforming customer experience through data hygiene, digital maturity, and marketing personalization.
Learn how Concord implemented a discount guidance solution in Salesforce Sales Cloud to standardize processes, reduce manual approvals, and accelerate the sales cycle.
A leading agri-business transitioned to ecommerce by migrating to Shopify, aiming to enhance customer experience and drive revenue.
Discover how our client streamlined reporting and enhanced visibility with Tableau.
Tableau reports were failing and slow, delaying business decisions. Optimization improved speed, reliability, and reduced unnecessary dashboards by 19%.
The number of networked devices are increasing…so are the number of data issues associated with them. Prevent a breach, protect yourself.
Our financial services client saw an opportunity to revolutionize the shipping and logistics industry with a powerful electronic payment system.
Leveraging the power of AI to connect and convert customers.
In the healthcare industry, risk adjustment data for CMS is a time-intensive process.
Meeting the self-insured market demand for innovative products with predictable payment models is daunting.
Ready to gain control over your distributed data centers?
Targeted marketing and seamless experiences are possible with the right cloud solution.
There’s no time for system failure – in retail, every lost minute is lost money.
In a world of instant gratification, can your fulfillment center keep up?
Obliterating technical debt and doubling application efficiency.
A company providing a digital photo repository needed to upgrade their user experience.
Scattered health information is bad for the patient and the provider.
All things are possible with streamlined integration.
Even the best products can never make up for poor implementation.
Implementing Salesforce Marketing Cloud to enable data-driven marketing and customer personalization.
Achieving and maintaining compliance with the Centers for Medicare & Medicaid Services (CMS) is no easy task.
The Intuit Digital Communications team needed timely, relevant data consolidated across platforms to optimize content for different audiences across different social platforms.
The shift to insource the processing of a Medicare Advantage plan is a major undertaking.
Working in a complex landscape of account representatives, product teams, channel and technology partners, and customers.
Concord was engaged to help design and develop a system to capture data, provide analytics, and integrate with the client’s legacy system.
Time is of the essence in patient care, especially in an emergency setting.
Healthcare client faced a difficult situation when needing to reduce their marketing spend.
An age-old goal for retailers is finding a way to expand customer reach.
Our vision care health insurance client struggled to capture and leverage data across the organization.
Making a mobile upgrade to improve brand identity, increase customer satisfaction, and create a true omnichannel experience.
Improving CX by implementing a cloud-based CMS, SSO, marketing automation, CRM, and eCommerce integration.
Concord was given 6 months to design and develop the new web experience and portal by leveraging Liferay
Developing an Email Cadence Propensity Model which uses machine learning to predict the perfect time to send an email campaign.
Improving the customer experience led to an 800% increase in digital revenue.
Development of a custom front-end application leads to increase in online sales.
Enhancements to mobile strategy increased AOV by 25%
Adobe Analytics improves classification time for key data from 1 week or more to approximately 4 hours.
Del Taco was aiming to reinvent their loyalty solution by adopting a new customer rewards strategy
Providing team augmentation to support Testing and Personalization programs that identified and maximized the highest monetization opportunities for the business.
Implementing Google Analytics via GTM resulting in global teams trusting their website data across brands and geographies.
From data collection technical expertise, to the integration of different data sources, to the creation of Tableau-based dashboard tools.
Implementing Google Analytics Enhanced Ecommerce to understand how paid media impacted online job application flow performance.
Integrating Adobe Analytics with Invoca call tracking, resulting in reduced click-to-call CPA, increased conversion, and multi-million dollar cost savings.
Implementing Tealium AudienceStream and Tealium iQ tag management to drive more relevant engagement to an e-commerce website.
The National Cancer Institute needed to audit their analytics processes in order to operationalize data into the planning and decision-making process.
Children International engaged Concord to help create an analytics roadmap in support of its strategic plan.
Kantar looks to Concord for data visualization expertise to create fully interactive dashboards that enable users to make comparisons between database attributes.
Outreach International worked with Concord on integrating, automating, and activating its fundraising data.
Learn how Kate Farms gained a competitive advantage for its e-commerce business by partnering with Concord on a full-scale GA4 implementation.
Concord created an analytics training syllabus specifically for St. Jude/ALSAC’s technical and analysts team members.
QuickBooks engaged Concord to analyze data to create an A/B Testing Roadmap that resulted in business-changing increases in customer lifetime value.
A Travel & Hospitality client partnered with Concord to help build an A/B Testing Experimentation Program respective to people, process and tools.
Our client’s inventory boasts over 8 million SKUs of digital components.
Eliminating technical debt and improving customer loyalty in one fell swoop.
Our team implemented a new CDP to serve 140 million customers.
Our unique application helps health plans quickly and efficiently increase their STAR rating.
Improving customer loyalty in the crowded QSR space.
We found profitable new keywords for our global financial services client - and saved them money in the process!
A new data-driven loyalty campaign and partner implementation nets our global quick-service restaurant client over $3.4MM in ROI.
The grid system received a full makeover treatment...security-style.
Maturity the global security function through annual assessments.
Investing in security is great, but do you know how you’re going to manage it?
Establishing a centralized security function and evaluation of 75+ business units for this global technology client.
Access to data is everything when it comes to making quality business decisions.
Solving complex integration and data management challenges for a healthcare insurance client.
A travel and hospitality client was looking to improve their customer experience and revenue growth.
Ferguson was seeking support with content strategy, paid media, campaign execution, and overall creative direction.
Technology is a business accelerator…until it’s outdated and becomes a limiting factor.
Adopting an agile DXP that empowered contribution and development teams to easily create best-in-class experiences.
Designing a new shopping experience and supporting the implementation of a headless CMS platform
Taking a business inventory is the first step to overhauling operations...and finding costs to eliminate.
Dealing with PHI, you can't afford to treat it as an after-thought.
Our financial services client noticed their customer service expenses rapidly growing.
Cedar Fair was looking to modernize their digital presence and establish an interconnected in-park and digital experience.
What do you get when you cross a winning idea with rapidly increasing demand? A scaling problem.
Accurate inventory is key to meeting customer needs. We developed a mobile app to give our client control of their stock.
We minimized damages from fraudulent providers for our healthcare client – and saved $2.3 billion in the process.
Managing value-based arrangements and coordinating data across payor functions is no longer a pipe dream.
Quality is tough to define, but critical to success at every level of an organization.
We create a unified place to store, manage, and report on CMS data.
A dental insurance provider had a website that was outdated.
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