The most successful retail apps seamlessly connect your customer’s in-app and in-store experiences. Our national retail client had the basics of a mobile app, but couldn’t leverage the existing functionality to equip store associates to fulfill sales from the app in-store.
It was time for a mobile upgrade to improve brand identity, increase customer satisfaction, and create a true omnichannel experience.
The Concord team implemented an endless aisle mobile solution for our client, quickly eliminating any customer or employee accessibility issues when in-store. We integrated the mobile app with Salesforce Commerce Cloud to further enhance the application’s capabilities.
As a result, our client enjoys the following benefits:
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