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Let’s Make a Positive Difference with Data-Powered Experiences.

Close the gap between the promise of digital and your business goals.
FEATURED SERVICES //
Artificial Intelligence Consulting

Cut costs, increase upsell and cross-sell, optimize your conversion funnel. Take your AI from R&D to ROI.

Digital Experience Solutions

Increase brand perception, drive leads, and re-capture market share. Build experiences that make your customers smile.

E-commerce Consulting

Find the right architecture, CX, and team engagement model. Improve your customer loyalty and online sales.

SOME FEATURED WORK
RETAIL: CLOUD
Cutting Customer Service Costs with AI

Implemented solutions to reduce call volume costs by $500K+ and improve service levels using AI bots, prioritized FAQs, and powerful insights.

Cutting Customer Service Costs with AI
01
HEALTHCARE: EXPERIENCE
Increasing Conversion Revenue with Experimentation

Identified points of friction in the check-out process and tested into a solution yielding $2.7M+ in revenue.

Driving Conversion Revenue with Experimentation
02
MANUFACTURING: DATA & ANALYTICS
Targeted Loyalty Yields Positive ROI

Executed a multiprong engagement program to loyalty members for offers, push notifications, and personalized emails resulting in $3.4M in ROI.

Targeted Loyalty Yields Positive ROI
03
LATEST NEWS & INSIGHTS //
Concord insights on technology consulting topics.
DATA
Cracking the Code: Using AI Optimization to Drive Conversions

Learn the 7 key elements to consider when using generative AI to drive conversions in your subject lines, SMS, and push notifications.  

EXPERIENCE
How Composable Architecture Transforms Customer Experience

Beneath the surface of every customer experience is a web of architectural decisions. Ready to break free and build your best experience? Enter composable. 

 

ANALYTICS
Make or Break – Why Implementation QA in A/B Testing Matters

Wondering about the effectiveness of your A/B testing? Might be time to check out your QA protocol. 

Who we are
Who we are
WHO WE ARE //
We're advisors, strategists, and engineers focused on people above all else.

Learn how our people-first culture and agile, consultative team approach enables us to solve our clients' most difficult business and technology challenges.  

Florin Ibrani

“Transformation starts with people, not technology. We see firsthand the importance of culture and foster relationships to drive meaningful change faster."

FLORIN IBRANI // CEO OF CONCORD