Healthcare providers are expected to be the expert on patient’s health, whether the relationship spans many years or just a few minutes. A comprehensive view of a patient’s medical history is vital to enabling real-time decisions. While that might sound simple enough, in practice it is rarely a reality. As a patient receives different types of care, their health information is scattered across various systems and data formats – making reporting a nightmare.
Concord was called in by our healthcare provider client to consolidate this data into a provider-facing, real-time report. The goal is to give doctors the ability to view primary care provider information and laboratory pending-results statuses, while consolidating patient information from disparate systems. Oh, and it also needs to run within the legacy EPIC system to maintain consistency throughout patient consultations. A tall order, no doubt.
With data scattered across internal and third-party applications, the Concord team collected requirements from the business users and built a solution that would cleanly tie all of the relevant patient information together. All this, while maintaining the highest standards of data privacy and HIPAA compliance, due to the sensitive nature of protected health information.
Using MuleSoft as an ESB engine, Concord built an integrated report that lived in the legacy EPIC system. This ultimately provided an on-demand view of a patient’s provider, pending lab results, and demographic and medical history information, which connected data that had previously thought to be unusable. By collating related information, the new report provided a 360 degree view of the patient that had never before been available. The result? Accurate, fact-based care and a richer patient experience.
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