Creating meaningful loyalty programs to reward and differentiate from competitors takes a healthy amount of planning, the right platforms, properly integrated technology, and just a little bit of magic. The right digital marketing implementation is essential to engage new customers and build loyalty among existing ones. Our expertise in end-to-end loyalty solutioning, including strategy, experience, technology, operations, and analytics, is proven to keep your customers coming back for more and more.
We help you kickstart, refine, and optimize your loyalty program by evaluating your current marketing tech stack and selecting the right platforms that fits your business needs.
Our team creates a plan ensuring stakeholder consensus before the project begins. This includes requirement gathering, identifying the right objectives, and defining key metrics for success.
We craft flexible, scalable, and cost-effective loyalty programs. We artfully merge experience design with technology function to best serve customer needs and improve engagement with your brand.
Our service offering includes the design of mobile and web-based rewards portals, the implementation and integration of Customer Data Platforms (CDP) and all associated development and hosting.
Your ideal loyalty program will support business goals prioritized according to impact, organizational readiness, and budget availability. Concord creates a roadmap for your program to achieve your milestones and a plan that aligns with your business goals.
We equip your marketing and business teams with comprehensive reports and dashboards to uncover trends and insights that will allow you to make informed, data-driven decisions.
We integrate your loyalty program within your marketing campaigns, so customers enjoy a seamless experience as they navigate various channels in their digital journey.
Not sure on your next step? We'd love to hear about your business challenges. No pitch. No strings attached.
