The Concord team provided continuous improvements for our client’s website over the past five years by improving the technology underpinnings and customer experience. We implemented BOPIS with real-time storewide inventory, developed an overarching system integration and data strategy, implemented a data hub and integration CoE for data insights, and produced relevant dashboards to measure results. We also developed and maintained a mobile app and microsite dedicated to their various business lines.
As a result, our client enjoys the following benefits:
- Single source of truth near real-time, self-service reporting and store dashboards, no shadow-BI
- Improved customer experience and brand loyalty, 800% increase in digital revenue in last 4 years
- Tremendous conversion during pandemic enabled by Curbside and BOPIS