Savvy operations are crucial to profitable growth, an understanding shared by our mid-sized banking client. Armed with their vision to transform the company through streamlined operations, improved customer experience, and effective IT processes, Concord stepped in to resolve the gaps between the existing and desired state.
The banking client’s key challenge is a lack of business capability understanding across business lines, coupled with an inability to map assets and vendors who support those products and functions. This leads to an extensive request backlog and inconsistent service levels, ultimately hurting the customer experience.
