Concord is excited to join Salesforce's newly launched Agentforce Partner Network. This partnership positions Concord as a leader in helping businesses leverage Agentforce to design and deploy autonomous agents across service, sales, marketing, and commerce.
With a low-code platform built for customization, Agentforce enables businesses to scale workforces, enhance customer satisfaction, and drive better outcomes using advanced AI.
Marc Benioff, Salesforce Chair and CEO, described Agentforce as ushering in the “Third Wave of AI,” moving beyond basic chatbots to autonomous agents that act proactively, adapt in real time, and integrate seamlessly across workflows.
As an Agentforce partner, Concord brings the expertise organizations need to realize the full value of AI. Our team helps clients:
“Becoming an official Agentforce partner aligns with our mission to empower businesses through advanced technology,” Pranav Patel, Concord’s President of Platforms and Solutions, said. "With a well-rounded team of AI specialists paired with expertise in Salesforce and Data Cloud, we provide the strategy, implementation, and data-driven insights needed to optimize the impact of AI agents."
The Agentforce Partner Network links businesses to a global ecosystem of trusted technology and solution providers. Through Salesforce AppExchange, organizations can explore partner-built agents, skills, and actions. This network drives innovation, with studies revealing a 31% faster adoption rate of emerging technologies when collaborating with trusted partners.
With Concord and Agentforce, businesses can combine AI-driven capabilities with the expertise of human agents to build better customer experiences and boost employee productivity.
Click here to learn more about Concord’s partnership with Agentforce, or get in touch with our team today.
About Salesforce
Salesforce is a global leader in Customer Relationship Management (CRM) solutions, offering a comprehensive suite of tools that help businesses connect with their customers in new and impactful ways. With a focus on AI-powered solutions, automation, and cloud-based services, Salesforce enables organizations to streamline processes, drive growth, and deliver personalized experiences at scale. Trusted by companies of all sizes, Salesforce empowers businesses to improve customer service, sales, marketing, and commerce, driving long-term success through innovation and cutting-edge technology. For more information, visit salesforce.com
About Concord
Concord USA, LLC (“Concord”) is a leading technology consulting and digital transformation firm blending style with substance to create flawless customer experiences backed by powerful analytics and underpinned by strong data foundations. Concord serves leading enterprises and innovators in the healthcare, retail, technology, manufacturing, and financial services industries. With a unique combination of industry expertise, technology know-how, and project execution reliability, Concord helps its customers unlock business value by solving their most difficult data and technology problems. For more information, visit concordusa.com.
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