DATA & ANALYTICS

AI and Machine Learning

Making the promise of AI real, delivering near term impact, and unlocking long-term ROI.

Everyone is talking about AI, but few companies have found real results from it to date. 85% of AI projects fail due to unclear objectives and obscure processes. We blend real-world and industry-specific experience, engineering depth, and a focus on meeting you where you are on your AI journey to accelerate the time-to-value and impact. We build practical AI strategies and roadmaps that take you from using AI for piecemeal projects to embedding AI in core decisioning across your organization.

HOW WE DO IT

What's Involved

01

AI Strategy & Roadmap Planning

Our team collaborates to create the right AI roadmap—from infrastructure setup to testing into success. We can assess AI & ML readiness, experimentation maturity, and data science maturity. We use AI for conversion rate optimization, multivariate design & analysis, and ensure compliance with AI ethics guidelines.

02

AI Engineering, Technology, & Integration

Our team is experienced in platform integrations, be it customer data platforms or AI platforms. We help you decide between build vs. buy scenarios and their integration ramifications within your existing tech stack to get the most out of AI and generative AI.

03

ML & AI Operationalization

Our AI center of excellence (COE) can operationalize machine learning and AI-driven solutions leveraging deep learning, natural language processing, and neural networks, so you can strategize future business initiatives.

04

Data Science & Analytics

Concord’s data science team uses a variety of advanced statistical and machine learning methods to answer your most important business questions, making it easy for team members to find actionable insights that balance revenue potential and acquisition cost.

05

Accelerators/Pre-built Solutions

Concord's proprietary AI accelerators, including Keyword Atlas for Search, Medicare Advantage Solutions, Star Rating Solutions, and Marketing Mix Modeling, help jumpstart your AI practice to shorten your time-to-value.

"Leveraging AI tools to enhance your CRM practice is the ultimate cheat code to unlock unparalleled customer engagement, given the current business landscape where capturing and retaining customer attention is the top priority.”
KRISSY TRIPP, SENIOR DIRECTOR OF DECISION SCIENCE

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