Concord has a proven delivery process. The Align-Define-Deliver (ADD) Process is our means of assuring excellence in all we do.
We believe that alignment is key to driving success. While it is often difficult to de-couple 'Align' from 'Define', starting with an alignment mentality is a best first step in any initiative. Typically we look at aligning people with people and then aligning people to processes.
Aligning people is critical. Getting the right people in the room is an ongoing need for most successful business endeavors. Yet, all too often we settle for less. In contrast, our mentality is to force alignment and get key players in the room early and often throughout project delivery. When key players are involved, we can begin to focus on aligning to key processes. These processes can take many forms, but it is important they are acknowledged, defined, and acted upon.
There is no bigger project killer than lack of definition. The more things can be defined, the more likely a project will be successful. At Concord, we look to define everything -- whether it is broader concepts like success or individual terms and words. Sometimes even the most commonly used words carry different definitions among team members. By ensuring consistent definitions -- even when the process seems like a waste of time -- we become truly aligned.
Ultimately, our clients demand that we execute on what has been asked of us. Sure, we must bring capable and skilled resources to do the work, but by requiring an align-define mentality, good people become great. They can be successful in making our clients successful.