Expanding Customer Outreach and Conversion

Concord provided advisory services for the client’s eCommerce roadmap. From there, our team: 

• Implemented BOPIS (Buy Online, Pickup in Store), Shop My Store, Product Information Management (PIM system), and a Content Management System (CMS)
• Improved post-purchase journey using Narvar
• Increased payment choices through Apple Pay and Klarna
• Enhanced the client’s customer loyalty program
• Developed analytics that improved customer behavior data

As a result, our client enjoys the following benefits:

• Increased Average Order Value (AOV) by 25%
• Increased customer engagement and brand loyalty by 2X
• Increased online and in-store revenue