Digital & User Experience

Redefining the User Portal

Project Overview
Project Overview

One of Concord's healthcare clients won the health insurance business of a global web technology company with approximately 50,000 members. As a direct result, they felt the need to upgrade their user's web experience - and fast.

Concord was given 6 months to design and develop the new web experience and portal by leveraging Liferay, the leading open source portal, as the enterprise portal software solution.

Results area

Concord conducted user research, built usability protocols, and designed a new consumer portal that vastly improved the customer experience. Concord provided the wireframes, visual design comps, and an Axure-based interactive prototype, as well as the user interface - writing valid, semantic HTML, CSS and JavaScript/Query to meet visual design and interaction specifications.

Most importantly, Concord successfully met the launch date and provided post-launch functionality and enhancements to the portal.

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